Question 1

What are CO2 Masters' hours of service?

Accepted Answer

Our customer service reps answer phone calls and respond to emails every Monday-Friday from 8am-5pm EST. We have after hours service so someone will answer any emergency questions. Gas deliveries occur Monday-Friday 8-4 pm. If you do not receive your gas by 2 pm, please call us immediately.

You can fill out the New Customer Application anytime, any day. Same thing goes with emailing us, although if you contact us in this way after hours, we might not respond back until the next open business day mentioned above. You can also place an order with us at anytime and any day you want, but only if it's done on the website. Gas rental orders may be done over the phone too, but can only be placed during our hours of service.

Question 2

I have never purchased gas from CO2 Masters before. Do I need to complete the "New Customer Application"?

Accepted Answer

If you have never ordered gas from us before, then yes. You need to head over to our gas delivery page and choose "New Customer Application". Fill in all of the required fields (your name, phone number, email, address, and company name). Afterwards, add your payment options. Once you have finished filling in all of the required information, read through and accept our terms and conditions regarding the services we offer.

Question 3

I want to order gas from CO2 Masters again. Do I need to complete the "New Customer Application" more than once?

Accepted Answer

No you don't. The New Customer Application only needs to be completed one time if you are looking to place your very first order at CO2 Masters. You can order gas from us as often as you want without having to fill it out a second or third time!

Question 4

Can the New Customer Application be completed via phone call?

Accepted Answer

Yes, you can complete the New Customer Application over the phone during our business hours (Monday-Friday, 8am-5pm EST). Our customer service team will guide you through the process.

Question 5

What are the cylinder grades CO2 Masters have in stock?

Accepted Answer

We carry a total of 3 different grades. Please contact us for specific grade information based on your application needs.

Frequently Asked Questions

Hours & Service

Ordering

Cylinder Grades

Still have questions?